lilin138 Privacy Policy

This page describes what we collect when you use lilin138 and how we keep that data protected. We at lilin138 respect your privacy and are committed to transparent data handling practices. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), and engage with our slots, live casino, or sportsbook services, we collect only the information necessary to provide the service and comply with applicable law.

Our privacy practices are guided by data-protection principles: we collect minimal data, use it only for stated purposes, store it securely, and allow you to access or delete your information. This policy applies to all lilin138 users, whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere within our service area.

By creating a lilin138 account, you consent to the data practices described below. If you do not agree with any part of this policy, do not use our platform.

What Data We Collect on lilin138

We collect information in two categories: information you provide directly and information we gather automatically.

Information You Provide

When you register for lilin138, we ask for your email address, phone number, full name, date of birth, and government-issued ID (KTP, passport, or equivalent). We also collect your residential address and may ask for additional documents to verify your identity and comply with anti-money-laundering regulations. None of this information is optional—account registration and withdrawal require complete, accurate data.

When you deposit funds, we collect the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the amount. We do not store your wallet credentials or bank account numbers in plain text; instead, we tokenize them so your actual payment details remain private. When you contact our support team, we keep records of your inquiries and our responses.

Your identity documents are encrypted

We encrypt government-issued IDs and sensitive personal documents using industry-standard encryption and store them on secure servers. Only authorized lilin138 staff access these documents during verification or dispute resolution.

Information We Gather Automatically

When you access lilin138, our servers log your IP address, browser type, device type, and the pages you visit. We use cookies and similar tracking technologies to remember your login status and preferences. This data helps us understand how players use our platform, detect fraud, and improve user experience.

We also log your gaming activity—which games you play, when you play, your bet amounts, and your wins and losses. This data helps us detect bonus abuse, money laundering, and account compromise. We may analyze aggregate gameplay data (not linked to individual identities) to understand trends in slot game popularity, peak usage times during events like Liga 1 matches or Piala AFF tournaments, and seasonal interest patterns around holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi.

How We Use Your Data on lilin138

We use collected data for five primary purposes:

Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance.
Legal compliance: We comply with anti-money-laundering (AML), know-your-customer (KYC), and anti-terrorism financing regulations. We may share data with financial authorities if legally required.
Fraud prevention: We analyze your account activity to detect unauthorized access, bonus abuse, and suspicious patterns. We may suspend your account pending investigation.
Customer support: We use your data to respond to inquiries, troubleshoot technical issues, and maintain records of your interactions with our team.
Service improvement: We analyze aggregate, anonymized data to improve our games, platform performance, and user experience.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your personal data to third parties.

Note: We may share your data with payment processors (your chosen method: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete transactions. These processors are bound by confidentiality agreements.

Data Storage and Third-Party Processors

Our servers may be located outside your jurisdiction. Your data may be transferred to and processed in countries with different data-protection laws than your home country. By using lilin138, you consent to international data transfer. We apply the same encryption and security standards regardless of server location.

We work with third-party service providers who assist us with hosting, payment processing, email delivery, and customer support. These vendors are contractually bound to keep your data confidential and to use it only for the services they provide us. We do not permit them to use your data for their own marketing or commercial purposes.

Your Rights Regarding Your Data on lilin138

Under applicable data-protection laws, you have the right to access your personal data, correct inaccuracies, and request deletion of certain information (subject to legal retention requirements). To exercise these rights, contact our support team with a clear request. We will respond within 14 days. Note that we must retain some data (identity documents, transaction records) to comply with financial regulations, even if you request deletion.

You can also control some data practices: you may adjust your privacy settings in your account dashboard, opt out of non-essential cookies, and request we stop using your data for analytics. Opting out of analytics does not affect your ability to use lilin138 games or withdraw your funds.

Cookies and Tracking Technologies on lilin138

We use cookies to keep you logged in, remember your preferences, and prevent fraud. Essential cookies are necessary for the platform to function and cannot be disabled. Analytical cookies help us understand user behavior and platform performance but are not essential. You can disable analytical cookies via your browser settings; your lilin138 account will continue to work normally.

We also use local storage and similar technologies to cache game assets and speed up page loading. These do not transmit your personal data—they store information locally on your device.

Data Retention and Deletion

We retain your personal data as long as your account is active and for up to seven years after closure to comply with financial regulations and dispute resolution. Transaction records, identity documents, and gaming logs are kept for regulatory compliance and are not deleted on request unless required by law. After the retention period expires, we securely delete or anonymize your data.

Contact Us About Privacy on lilin138

If you have questions about our privacy practices, wish to access your data, or want to request deletion, contact our support team via in-app chat or email. We respond in English and Indonesian. We aim to address all privacy inquiries within 14 days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

We review and update this privacy policy periodically. Changes will be communicated to you via email or in-app notification. Continued use of lilin138 after policy updates constitutes acceptance of the new terms.